{"id":120294,"date":"2014-11-07T08:45:28","date_gmt":"2014-11-07T08:45:28","guid":{"rendered":"http:\/\/thecuriousbrain.com\/?p=120294"},"modified":"2014-11-07T08:45:28","modified_gmt":"2014-11-07T08:45:28","slug":"when-digital-becomes-human-2","status":"publish","type":"post","link":"https:\/\/thecuriousbrain.com\/?p=120294","title":{"rendered":"When Digital becomes Human"},"content":{"rendered":"
When Digital becomes Human<\/a> <\/strong> from steven van belleghem<\/a><\/strong> <\/div>\n

There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self service, big data, customer automation and the integration of the online & offline world. If your organization fails to implement the digital relation, your future becomes very uncertain. Succeeding in the digital transformation will not be enough. As a consequence of the digital evolution, there is also a need for the human transformation of your customer relationship. Thinking about the role of humans versus machines, thinking about the role of the warm human touch and considering the power to connect people with people, are the key challenges in this domain. \u2019When digital becomes human\u2019 is a story about the combination of the digital and the human transformation in your customer strategy. By steven van belleghem<\/p>\n

When Digital becomes Human<\/a> was originally published on The Curious Brain<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

When Digital becomes Human from steven van belleghem There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self service, big data, customer automation and the integration of the online & offline world. If your organization fails to implement the digital relation, your future becomes very […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-120294","post","type-post","status-publish","format-standard","hentry","category-all-other-stuff"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":54842,"url":"https:\/\/thecuriousbrain.com\/?p=54842","url_meta":{"origin":120294,"position":0},"title":"When Digital becomes Human","author":"thebrainbehind","date":"07\/11\/2014","format":false,"excerpt":"When Digital becomes Human from steven van belleghem There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self service, big data, customer automation and the integration of the online & offline world. If your organization fails to implement the digital\u2026","rel":"","context":"In "PPT\/ cool decks"","block_context":{"text":"PPT\/ cool decks","link":"https:\/\/thecuriousbrain.com\/?cat=221"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":144842,"url":"https:\/\/thecuriousbrain.com\/?p=144842","url_meta":{"origin":120294,"position":1},"title":"When AI Becomes the Boss: Why Even CEOs Should Worry About Their Digital Replacements","author":"thebrainbehind","date":"10\/01\/2025","format":false,"excerpt":"Picture this: A CEO sits in her corner office, reviewing quarterly reports not to make decisions, but to understand choices an AI has already made. His role? To be the human face explaining machine-made decisions he neither fully understands nor can override. This isn't a distant future\u2014it's already beginning, and\u2026","rel":"","context":"In "all other stuff"","block_context":{"text":"all other stuff","link":"https:\/\/thecuriousbrain.com\/?cat=1"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/3034.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/3034.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/3034.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/3034.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/3034.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/3034.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":51403,"url":"https:\/\/thecuriousbrain.com\/?p=51403","url_meta":{"origin":120294,"position":2},"title":"On Digital Transformation","author":"thebrainbehind","date":"26\/05\/2014","format":false,"excerpt":"On Digital Transformation - 10 Observations from Mike Arauz 10 Observations by Mike Arauz","rel":"","context":"In "PPT\/ cool decks"","block_context":{"text":"PPT\/ cool decks","link":"https:\/\/thecuriousbrain.com\/?cat=221"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":121888,"url":"https:\/\/thecuriousbrain.com\/?p=121888","url_meta":{"origin":120294,"position":3},"title":"On Digital Transformation","author":"thebrainbehind","date":"26\/05\/2014","format":false,"excerpt":"On Digital Transformation \u2013 10 Observations from Mike Arauz 10 Observations by Mike Arauz On Digital Transformation was originally published on The Curious Brain","rel":"","context":"In "all other stuff"","block_context":{"text":"all other stuff","link":"https:\/\/thecuriousbrain.com\/?cat=1"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":143156,"url":"https:\/\/thecuriousbrain.com\/?p=143156","url_meta":{"origin":120294,"position":4},"title":"Digital Twins in Advertising: The Future of Personalized, Real-Time Customer Engagement","author":"thebrainbehind","date":"06\/11\/2024","format":false,"excerpt":"Digital twins are transforming advertising by offering new ways to simulate, predict, and optimize consumer engagement. Originally applied to physical assets in industries like manufacturing and urban planning, digital twins have now extended to create virtual replicas of customers themselves. In real-time, these digital twins mimic consumer behaviors and preferences,\u2026","rel":"","context":"In "trends"","block_context":{"text":"trends","link":"https:\/\/thecuriousbrain.com\/?cat=162"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/DALL%C2%B7E-2024-11-06-10.31.26-A-futuristic-scene-of-digital-advertising-with-a-virtual-avatar-or-digital-twin-interacting-with-various-floating-holographic-advertisements.-The-se.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/DALL%C2%B7E-2024-11-06-10.31.26-A-futuristic-scene-of-digital-advertising-with-a-virtual-avatar-or-digital-twin-interacting-with-various-floating-holographic-advertisements.-The-se.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/DALL%C2%B7E-2024-11-06-10.31.26-A-futuristic-scene-of-digital-advertising-with-a-virtual-avatar-or-digital-twin-interacting-with-various-floating-holographic-advertisements.-The-se.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/DALL%C2%B7E-2024-11-06-10.31.26-A-futuristic-scene-of-digital-advertising-with-a-virtual-avatar-or-digital-twin-interacting-with-various-floating-holographic-advertisements.-The-se.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":133340,"url":"https:\/\/thecuriousbrain.com\/?p=133340","url_meta":{"origin":120294,"position":5},"title":"evolution of digital transformation","author":"thebrainbehind","date":"20\/08\/2020","format":false,"excerpt":"tell me why I should work with you! via","rel":"","context":"In "all other stuff"","block_context":{"text":"all other stuff","link":"https:\/\/thecuriousbrain.com\/?cat=1"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/200817.evolutionofdigital.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/200817.evolutionofdigital.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/200817.evolutionofdigital.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/200817.evolutionofdigital.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/thecuriousbrain.com\/wp-content\/uploads\/200817.evolutionofdigital.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=\/wp\/v2\/posts\/120294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=120294"}],"version-history":[{"count":0,"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=\/wp\/v2\/posts\/120294\/revisions"}],"wp:attachment":[{"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=120294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=120294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=120294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}