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<\/p>\n<\/p>\n
via socialmediaobservatory <\/a> and pivotcon.com<\/a><\/p>\n The Perception Gap: what customers want and what executives think they want<\/a> was originally published on The Curious Brain<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" via socialmediaobservatory and pivotcon.com The Perception Gap: what customers want and what executives think they want was originally published on The Curious Brain<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[467,360],"class_list":["post-122766","post","type-post","status-publish","format-standard","hentry","category-all-other-stuff","tag-info-graphic","tag-social-media"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":122767,"url":"https:\/\/thecuriousbrain.com\/?p=122767","url_meta":{"origin":122766,"position":0},"title":"The Perception Gap: what customers want and what executives think they want","author":"thebrainbehind","date":"23\/08\/2012","format":false,"excerpt":"via pivotcon.com Original Article","rel":"","context":"In "all other stuff"","block_context":{"text":"all other stuff","link":"https:\/\/thecuriousbrain.com\/?cat=1"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/2012.pivotcon.com\/research-files\/infographics\/2012PG.jpeg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/2012.pivotcon.com\/research-files\/infographics\/2012PG.jpeg?resize=350%2C200 1x, https:\/\/i0.wp.com\/2012.pivotcon.com\/research-files\/infographics\/2012PG.jpeg?resize=525%2C300 1.5x"},"classes":[]},{"id":144842,"url":"https:\/\/thecuriousbrain.com\/?p=144842","url_meta":{"origin":122766,"position":1},"title":"When AI Becomes the Boss: Why Even CEOs Should Worry About Their Digital Replacements","author":"thebrainbehind","date":"10\/01\/2025","format":false,"excerpt":"Picture this: A CEO sits in her corner office, reviewing quarterly reports not to make decisions, but to understand choices an AI has already made. His role? To be the human face explaining machine-made decisions he neither fully understands nor can override. 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Not killing babies with formula marketing. Not stealing water from drought-stricken communities. Not covering up contamination in Perrier. Nope\u2014none of those made the cut. 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Unfortunately, only eight percent of their customers agree. It\u2019s time for brands to tackle the experience gap \u2013 the gap between how consumers want to experience brands, and what brands are actually doing.\u2026","rel":"","context":"In "PPT\/ cool decks"","block_context":{"text":"PPT\/ cool decks","link":"https:\/\/thecuriousbrain.com\/?cat=221"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":111559,"url":"https:\/\/thecuriousbrain.com\/?p=111559","url_meta":{"origin":122766,"position":5},"title":"Beau Lotto \u2013 Understanding Perception:\u2026","author":"thebrainbehind","date":"21\/09\/2015","format":"video","excerpt":"Beau Lotto \u2013 Understanding Perception: How We Experience the Meaning We\u00a0Create Beau Lotto\u2019s research into perception has shown that we don\u2019t see the real world\u2014just our version of it.(Source: https:\/\/player.vimeo.com\/)","rel":"","context":"In "all other stuff"","block_context":{"text":"all other stuff","link":"https:\/\/thecuriousbrain.com\/?cat=1"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=\/wp\/v2\/posts\/122766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=122766"}],"version-history":[{"count":0,"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=\/wp\/v2\/posts\/122766\/revisions"}],"wp:attachment":[{"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=122766"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=122766"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thecuriousbrain.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=122766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}