Info

Imagine this: A woman in her late 60s, a retired teacher, is scrolling through her favourite news app. She sees ads for anti-ageing creams, cruise holidays, and mobility aids. Each one screams a single, monotonous message: “You’re old, and this is all you need.” She closes the app, feeling unseen for who she truly is—a vibrant, tech-savvy individual with a lifetime of experiences, passions, and untapped potential.

Or think of a young man with a disability, bombarded by charity ads that portray people like him as objects of pity rather than participants in everyday life. He uses cutting-edge tech, travels the world, and runs his own business, but in the advertising world, he’s invisible unless he’s a symbol of “inspiration.”

These are just two of the millions of consumers who fall outside advertising’s narrow spotlight. It’s not just an oversight—it’s a cultural blind spot with massive consequences.

Who Are the Invisible Consumers?

Advertising tells us who matters. But who does it leave out?

1. Older Adults: The Forgotten Spenders

Older adults hold more wealth than any other demographic, yet their ad representation is abysmal. When they do appear, they’re either portrayed as frail and dependent or as unrealistically youthful, dancing through retirement as if ageing were a myth.

But older adults today are running marathons, launching startups, and embracing technology at record rates. Why does advertising refuse to reflect this reality? Ignoring them perpetuates ageism and sends a clear message: “You’re not relevant unless you look or act young.”

2. People with Disabilities: Stereotyped or Silent

Over a billion people worldwide live with some form of disability. They represent a diverse, dynamic consumer base, yet they’re either absent from ads or pigeonholed into narrow roles—the brave hero overcoming adversity or the charity case seeking pity.

Brands often miss the mark entirely, failing to normalize disability as an everyday part of life. Imagine seeing an ad where a person with a disability is simply buying groceries or going to a concert, without their disability being the focus. That’s the kind of representation that’s still shockingly rare.

3. Low-Income Communities: Erased or Exploited

Advertising largely ignores low-income consumers, except when pushing payday loans, fast food, or discount retailers. The underlying narrative? These individuals aren’t aspirational enough for mainstream brands.

This not only alienates a significant portion of the population but also perpetuates harmful stereotypes. Low-income consumers are as diverse and aspirational as anyone else—they want access to quality products and services that respect their dignity, not exploit their circumstances.

The Cost of Ignoring Diversity

The exclusion of these groups isn’t just morally wrong—it’s economically foolish. Together, these “invisible consumers” represent billions in untapped purchasing power. By ignoring them, brands leave money on the table and risk alienating a significant portion of their potential audience.

But the real cost is cultural. Advertising doesn’t just reflect society; it shapes it. When entire groups are erased or misrepresented, it reinforces harmful biases and perpetuates inequality. Ageism, ableism, and classism become ingrained in the cultural fabric, shaping how we view ourselves and others.

Real-World Failures and Successes

Failure: A notable example is the 2018 ad campaign titled “Dear Young People, Don’t Vote,” sponsored by the Washington, D.C.-based nonprofit Acronym. This advertisement depicted older individuals as selfish, uncaring, and out-of-touch, suggesting they were responsible for ruining the future due to their lack of concern for younger generations. While the campaign aimed to encourage young people to vote, its portrayal of older adults was divisive and derogatory, reinforcing negative stereotypes about aging.

Success: On the flip side, Tommy Hilfiger’s adaptive clothing line is a masterclass in inclusion. Designed for people with disabilities, it’s marketed without fanfare, simply showing real people living their lives. It’s a powerful reminder that inclusivity doesn’t need to be performative—it can be seamless and authentic.

How Advertising Shapes Our Worldview

Advertising influences how we see ourselves and each other. When certain groups are constantly stereotyped—or worse, invisible—it impacts their self-perception and how society treats them.

For older adults, this means feeling pressured to fight aging rather than embracing it. For people with disabilities, it means being seen as exceptional only when they fit an “inspirational” mold. For low-income communities, it means internalizing the idea that they don’t deserve quality or aspirational products.

Breaking the Cycle: What Needs to Change

  1. Authentic Representation
    Ads must reflect the full spectrum of human experience. Older adults, people with disabilities, and low-income individuals need to be shown not as outliers or exceptions but as everyday consumers with diverse interests and lifestyles.
  2. Inclusive Storytelling
    Move beyond tokenism. Show older adults as tech innovators, people with disabilities as fashion-forward consumers, and low-income individuals as empowered decision-makers. Normalize diversity without making it the story.
  3. Community Collaboration
    Work directly with underrepresented groups to ensure authenticity. Co-create campaigns that resonate with their lived experiences rather than relying on outdated stereotypes.
  4. Data-Driven Inclusion
    Brands need to stop underestimating these audiences. Leverage data to understand their behaviors and preferences, recognizing them as valuable consumers, not fringe markets.
  5. Accountability and Metrics
    Just as diversity is measured in workplaces, it should be tracked in advertising. Brands should set goals for inclusive representation and hold themselves accountable for meeting them.

Imagine a world where advertising reflects all of us

A world where older adults see themselves as vibrant contributors, people with disabilities are shown in every aspect of life, and low-income communities are respected and celebrated. This isn’t just a dream; it’s a necessity in the current world we all living

The invisible consumer deserves to be seen. They deserve to be valued. And it’s time for the advertising industry to step up.

via

via

via

via

In 1928, Edward Bernays argued that shaping public opinion was not only inevitable but essential in a democratic society. His groundbreaking work, Propaganda, laid the foundation for modern public relations, casting persuasion as a neutral tool.

Fast forward to 2019, and Shoshana Zuboff’s The Age of Surveillance Capitalism paints a far darker picture: a world where personal data is weaponized, and human behavior is engineered for profit. Together, their perspectives offer a powerful lens through which to examine today’s Propaganda 2.0—a digital phenomenon that manipulates minds invisibly, blurring the line between persuasion and control.

The Dual Nature of Propaganda

Bernays saw propaganda as a means of organizing public opinion in an increasingly complex world. “The conscious and intelligent manipulation of the organized habits and opinions of the masses is an important element in democratic society,” he wrote. For him, propaganda could rally a nation during wartime, promote public health initiatives, or drive social change.

But even Bernays acknowledged the potential for abuse. Today’s digital propaganda takes his vision to an extreme. Unlike the overt messaging of his era, Propaganda 2.0 operates stealthily. Algorithms track every click, every pause, every scroll, tailoring messages to exploit our emotional triggers. This isn’t just persuasion—it’s manipulation, designed to bypass rational thought and tap directly into our subconscious.

The Surveillance Machine

Here, Zuboff’s critique comes into sharp focus. Surveillance capitalism, as she describes it, turns human experience into raw material for behavioral prediction and modification. The personal data harvested by tech giants fuels micro-targeted ads that don’t just persuade—they shape behavior in real-time, often without the user’s awareness.

Take the Cambridge Analytica scandal, where data from millions of Facebook users was weaponized to influence political outcomes. These “dark ads” exploited psychological vulnerabilities, crafting personalized messages that nudged voters toward specific candidates or policies. The result was a seismic shift in political landscapes, achieved through invisible, unaccountable means.

“This is not just about marketing,” Zuboff warns. “It’s about power—the power to shape human behavior at scale.”

The Ethical Quagmire of Corporate Activism

It’s not just political campaigns leveraging these tactics. Brands, too, have embraced Propaganda 2.0, often under the guise of social responsibility. Following the Black Lives Matter protests in 2020, corporations flooded social media with messages of solidarity. Yet behind closed doors, some of these same companies were funding political actions or policies that contradicted their public stances.

This performative activism raises a critical question: Are brands genuinely committed to the causes they champion, or are they simply exploiting societal issues to build consumer loyalty? Bernays might argue that such campaigns can unify and inspire, but Zuboff would likely see them as another layer of manipulation, reinforcing surveillance capitalism’s grip on society.

The Feedback Loop of Polarization

One of the most insidious effects of Propaganda 2.0 is its role in deepening societal divisions. Algorithms prioritize content that maximizes engagement, which often means amplifying the most emotionally charged and polarizing messages. Over time, this creates echo chambers where individuals are exposed only to information that reinforces their existing beliefs, further entrenching political and cultural divides.

Consider the events surrounding the 2020 U.S. presidential election. In the months leading up to the vote, false narratives about election fraud spread rapidly on social media, fueled by targeted misinformation campaigns. These messages weren’t random—they were designed to sow doubt about the integrity of the election and erode trust in democratic institutions. The result was a deeply divided electorate and, ultimately, the storming of the U.S. Capitol on January 6, 2021.

Bernays and Zuboff offer complementary solutions to this crisis

Bernays would advocate for professional codes of ethics, urging advertisers and political strategists to use their tools responsibly. He believed in the power of persuasion to educate and unite, provided it was wielded with integrity.

Zuboff, on the other hand, demands systemic reform. She calls for stricter regulations on data collection and use, greater transparency from tech platforms, and robust public education to equip individuals with the critical thinking skills needed to resist manipulation. “We must fight for a future where the digital world serves humanity, not the other way around,” she insists.

The stakes in this fight couldn’t be higher

In an era where information is both ubiquitous and weaponized, the battle for public opinion is a battle for democracy itself. Propaganda 2.0 offers unparalleled power to influence—but with that power comes a profound responsibility. By combining Bernays’ emphasis on ethical persuasion with Zuboff’s call for systemic accountability, we can envision a future where advertising and political messaging inform and inspire without undermining autonomy. The health of our democracy depends on it.

Page 9 of 6198
1 … 7 8 9 10 11 … 6,198